How To Fix CRM_MKT_TOPNP013 - Product with GUID & is not available in CRM

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_TOPNP - Message Class for Top n >= CRM 3.0A

• Message number: 013

• Message text: Product with GUID & is not available in CRM

What causes this issue?

The product with GUID &V1& is not available in the CRM System.

System Response

The product was selected from BW using the set selection criteria but is
not available in the CRM System. The product was removed from the list
of extracted products and is not contained in the Top-n list.

How to fix this error?

Make sure that the master data in the CRM and BW System is consistent.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_TOPNP013 - Product with GUID & is not available in CRM ?

  The SAP error message CRM_MKT_TOPNP013 indicates that a product with a specific GUID (Globally Unique Identifier) is not available in the CRM system. This error typically arises in the context of marketing or sales processes where a product is expected to be available for selection or processing but cannot be found in the CRM database.
  Causes:
  
  Product Not Created: The product may not have been created in the CRM system.
  Product Deactivation: The product might exist but could be inactive or deactivated in the CRM.
  Data Synchronization Issues: There may be issues with data synchronization between the ERP system and the CRM system, leading to discrepancies.
  Incorrect GUID: The GUID being referenced may be incorrect or may not correspond to any product in the CRM.
  Authorization Issues: The user may not have the necessary authorizations to view or access the product in the CRM.
  
  Solutions:
  
  Check Product Existence: Verify if the product with the specified GUID exists in the CRM system. You can do this by using transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for the product.
  Activate Product: If the product exists but is inactive, you may need to activate it. This can typically be done in the product master data.
  Data Synchronization: Ensure that the data synchronization between the ERP and CRM systems is functioning correctly. You may need to run synchronization jobs or check for any errors in the data transfer process.
  Verify GUID: Double-check the GUID being used to ensure it is correct and corresponds to the intended product.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the product data in the CRM system. This may involve checking user roles and permissions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and MM03 (for material master) to investigate product details.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation related to product management in CRM for best practices and troubleshooting steps.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the root cause of the error and implement the appropriate solution.