How To Fix CRM_MKT_TOPNP005 - There are no marketing segments for the BI selection

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_TOPNP - Message Class for Top n >= CRM 3.0A

• Message number: 005

• Message text: There are no marketing segments for the BI selection

What causes this issue?

The BW selection report has been started from the top n interface.
However, there are no target groups assigned to the corresponding top n
item. Assign target groups to the top n item.
If profiles or profile sets are assigned to the top n item, then no
target groups will exist for the profiles (in the case of profile sets,
no duplicate-free target group will exist).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Start the <DS:TRAN.CRMD_MKTSEG>Segment Builder</> and create target
groups for the appropriate segments.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_TOPNP005 - There are no marketing segments for the BI selection ?

  The SAP error message CRM_MKT_TOPNP005 indicates that there are no marketing segments available for the Business Intelligence (BI) selection you are trying to perform. This error typically arises in the context of SAP Customer Relationship Management (CRM) when working with marketing analytics or reporting.
  Cause:
  
  No Marketing Segments Defined: The most common cause is that there are no marketing segments defined in the system that match the criteria of your BI selection.
  Selection Criteria Mismatch: The selection criteria you are using may not correspond to any existing marketing segments.
  Data Not Updated: The marketing segments may not have been updated or created in the system, or they may have been deleted.
  Authorization Issues: There may be authorization issues preventing you from accessing the marketing segments.
  
  Solution:
  
  
  Check Marketing Segments:
  
  Navigate to the marketing segment management area in SAP CRM and verify that there are marketing segments defined.
  Ensure that the segments are active and not archived or deleted.
  
  
  
  Review Selection Criteria:
  
  Review the selection criteria you are using in your BI report. Make sure that they align with the attributes of the existing marketing segments.
  Adjust the selection criteria if necessary to ensure they match the available segments.
  
  
  
  Data Refresh:
  
  If you have recently created or modified marketing segments, ensure that the data has been refreshed in the BI system. This may involve running a data extraction or refresh job.
  
  
  
  Authorization Check:
  
  Verify that you have the necessary authorizations to view and access the marketing segments. Consult with your system administrator if you suspect authorization issues.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing marketing segments and BI selections.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with details of the error and the steps you have taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, or CRMD_ORDERADM_I for managing marketing segments.
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may resolve the issue.
  Training and Documentation: Consider reviewing training materials or documentation related to SAP CRM marketing functionalities to better understand how to manage marketing segments effectively.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.