How To Fix CRM_MKT_SAPR028 - Error occured during BADI call

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_SAPR - CRM Marketing: Staging area for product proposals

• Message number: 028

• Message text: Error occured during BADI call

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_SAPR028 - Error occured during BADI call ?

  The SAP error message CRM_MKT_SAPR028 indicates that an error occurred during a BAdI (Business Add-In) call in the context of SAP CRM (Customer Relationship Management). This error can arise due to various reasons, and understanding the cause and potential solutions can help in resolving the issue.
  Possible Causes:
  
  Implementation Issues: The BAdI implementation may not be correctly defined or activated. If the BAdI is not implemented properly, it can lead to runtime errors.
  Data Issues: The data being processed may not meet the expected criteria, leading to exceptions during the BAdI execution.
  Coding Errors: There may be errors in the custom code written in the BAdI implementation, such as syntax errors or logical errors.
  Authorization Issues: The user executing the transaction may not have the necessary authorizations to execute the BAdI.
  System Configuration: Incorrect configuration settings in the CRM system can also lead to this error.
  
  Solutions:
  
  
  Check BAdI Implementation:
  
  Go to transaction SE18 to check the BAdI definition and ensure that the implementation is active.
  Use transaction SE19 to review the implementation and ensure that it is correctly coded.
  
  
  
  Review Custom Code:
  
  If there is custom code in the BAdI implementation, review it for any errors or exceptions. Use debugging tools to trace the execution and identify where the error occurs.
  
  
  
  Data Validation:
  
  Check the data being processed when the error occurs. Ensure that all required fields are populated and that the data is valid.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to execute the BAdI. Check the roles and authorizations assigned to the user.
  
  
  
  System Logs:
  
  Check the system logs (transaction SLG1) for any additional error messages or details that can provide more context about the issue.
  
  
  
  SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be known issues or patches available.
  
  
  
  Consult Documentation:
  
  Review the documentation for the specific BAdI to understand its expected behavior and any prerequisites.
  
  
  
  Contact SAP Support:
  
  If the issue persists and cannot be resolved, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  BAdI (Business Add-In): A BAdI is a type of enhancement in SAP that allows developers to add custom functionality to standard SAP applications without modifying the original code.
  Debugging: Use the ABAP debugger to step through the BAdI implementation to identify the exact point of failure.
  Transaction Codes:
  
  SE18: BAdI Definition
  SE19: BAdI Implementation
  SLG1: Application Log
  
  
  
  By following these steps, you should be able to diagnose and resolve the CRM_MKT_SAPR028 error effectively.