How To Fix CRM_MKT_EXTERNAL139 - All business partners deleted from target group &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXTERNAL - CRM MKT: Messages for Interface to External Products

• Message number: 139

• Message text: All business partners deleted from target group &1

What causes this issue?

The import of business partners belonging to target group &V1& was
started as an initial run, i.e. there is no restart possible for any
import job that may been previously stopped/cancelled. This means that
all the business partners who already existed in this target group will
be removed before the imported business partners are added.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXTERNAL139 - All business partners deleted from target group &1 ?

  The SAP error message CRM_MKT_EXTERNAL139 indicates that all business partners have been deleted from a specified target group in the SAP Customer Relationship Management (CRM) system. This error typically arises during processes such as marketing campaigns, where a target group is expected to contain business partners (customers, leads, etc.) for marketing activities.
  Cause:
  
  Deletion of Business Partners: The most common cause is that all business partners associated with the target group have been deleted or removed from the system.
  Target Group Configuration: There may be issues with the configuration of the target group itself, such as incorrect selection criteria that result in no business partners being included.
  Data Synchronization Issues: If there are issues with data synchronization between different systems (e.g., between CRM and other modules), it may lead to the appearance that business partners are missing.
  Authorization Issues: Sometimes, users may not have the necessary authorizations to view or access the business partners in the target group.
  
  Solution:
  
  Check Target Group Configuration: Review the configuration of the target group to ensure that the selection criteria are correct and that they should include business partners.
  Verify Business Partner Status: Check if the business partners were intentionally deleted or if there was an error in the deletion process. If they were deleted, you may need to recreate them or restore them from a backup if available.
  Repopulate the Target Group: If the target group is empty, you may need to repopulate it by adding business partners again based on the desired criteria.
  Data Synchronization: Ensure that data synchronization processes are functioning correctly and that there are no issues with data transfer between systems.
  Check Authorizations: Verify that the user has the necessary authorizations to view and manage the business partners in the target group.
  
  Related Information:
  
  Transaction Codes: You can use transaction codes like BP (Business Partner) to manage business partners and CRMD_ORDER for managing marketing campaigns.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation for CRM marketing functionalities to understand how target groups and business partners are managed.
  Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.