How To Fix CRM_MKT_EXT01001 - Error in COM Method &1 reported by Protagana

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MKT_EXT01 - CRM MKT: Messages for Interface to Protagona

• Message number: 001

• Message text: Error in COM Method &1 reported by Protagana

What causes this issue?

The COM method named was called up successfully, but returned an error.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Analyze the error using the COM error message that follows this
message in the application log.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MKT_EXT01001 - Error in COM Method &1 reported by Protagana ?

  The SAP error message CRM_MKT_EXT01001, which indicates "Error in COM Method &1," typically arises in the context of SAP Customer Relationship Management (CRM) when there is an issue with a COM (Component Object Model) method call. This error can occur due to various reasons, including configuration issues, data inconsistencies, or problems with the integration between SAP and external systems.
  Causes:
  
  Configuration Issues: Incorrect settings in the CRM system or in the external system that is being integrated can lead to this error.
  Data Inconsistencies: Missing or incorrect data in the CRM system that the COM method is trying to access or manipulate.
  Network Issues: Problems with network connectivity between the SAP system and the external system.
  Authorization Issues: Insufficient permissions for the user or system trying to execute the COM method.
  Version Mismatch: Incompatibility between the versions of the SAP system and the external system.
  
  Solutions:
  
  Check Configuration: Review the configuration settings in both the SAP CRM system and the external system to ensure they are correctly set up.
  Data Validation: Verify that all required data is present and correctly formatted in the CRM system. Look for any missing or incorrect entries that could be causing the error.
  Network Connectivity: Ensure that there are no network issues preventing communication between the SAP system and the external system.
  User Permissions: Check the authorization settings for the user or system executing the COM method to ensure they have the necessary permissions.
  Review Logs: Look at the application logs and system logs for more detailed error messages that can provide additional context about the issue.
  Consult Documentation: Refer to SAP documentation or support notes related to the specific COM method being called for any known issues or additional troubleshooting steps.
  Contact Support: If the issue persists, consider reaching out to SAP support or the vendor of the external system for assistance.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide guidance on troubleshooting.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  System Updates: Ensure that both the SAP system and the external system are up to date with the latest patches and updates, as this can resolve compatibility issues.
  
  By following these steps, you should be able to identify the root cause of the CRM_MKT_EXT01001 error and implement an appropriate solution.