How To Fix CRM_MESSAGES028 - A short-lived message must not be an error message!

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_MESSAGES - Output for CRM Output Collector

• Message number: 028

• Message text: A short-lived message must not be an error message!

What causes this issue?

Message &V1& &V2& was collected as an error message (category &V3&)
from message handler. Otherwise, this message was defined in the system
attributes. This is a short-lived message that should be deleted the
next time you change screens.
This is not allowed for error messages.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The program must be corrected. Either the message is not collected as
an error message, or it is no longer flagged as short-lived.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_MESSAGES028 - A short-lived message must not be an error message! ?

  The SAP error message CRM_MESSAGES028 ("A short-lived message must not be an error message!") typically occurs in the context of SAP CRM (Customer Relationship Management) when a message is being generated that is intended to be short-lived (i.e., it should disappear quickly) but is classified as an error message. This inconsistency can lead to confusion in the user interface, as error messages are expected to require user action or acknowledgment.
  Cause:
  
  Message Type Misconfiguration: The message being generated is configured as an error message but is intended to be a short-lived message. In SAP, short-lived messages are usually informational or warning messages that do not require user intervention.
  Custom Code or Enhancements: If there are custom developments or enhancements in the CRM system, they might be incorrectly generating messages that do not adhere to the expected message types.
  System Configuration Issues: There may be issues in the configuration of the message classes or message types in the SAP system.
  
  Solution:
  
  
  Check Message Configuration:
  
  Go to transaction SE91 (Message Class) and check the configuration of the message class that contains the message CRM_MESSAGES028.
  Ensure that the message type is set correctly. If it is intended to be a short-lived message, it should not be classified as an error message.
  
  
  
  Review Custom Code:
  
  If there are custom developments, review the code to ensure that it is generating messages with the correct type. Modify the code to use an appropriate message type (e.g., informational or warning) instead of an error message.
  
  
  
  Adjust System Settings:
  
  If the issue is related to system settings, consult with your SAP Basis or configuration team to ensure that the message handling settings are correctly configured.
  
  
  
  Testing:
  
  After making changes, test the functionality to ensure that the message is now being displayed correctly without triggering the error.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional guidance.
  
  
  
  Related Information:
  
  
  Message Types in SAP: SAP messages can be classified into different types, such as:
  
  Information Messages: Short-lived messages that inform the user of a situation but do not require action.
  Warning Messages: Messages that alert the user to a potential issue but do not stop processing.
  Error Messages: Messages that indicate a problem that must be resolved before proceeding.
  
  
  
  SAP Documentation: Refer to the official SAP documentation for more details on message handling and configuration in SAP CRM.
  
  
  If the issue persists after following these steps, it may be beneficial to engage with SAP support or a consultant who specializes in SAP CRM for further assistance.