How To Fix CRM_LRP109 - Service process item &1/&2 still exists for the business partner

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LRP - CRM Interface WFM Core System

• Message number: 109

• Message text: Service process item &1/&2 still exists for the business partner

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LRP109 - Service process item &1/&2 still exists for the business partner ?

  The SAP error message CRM_LRP109 indicates that there is a service process item associated with a business partner that is preventing certain actions from being completed. This error typically arises in the context of CRM (Customer Relationship Management) when trying to delete or modify a business partner that is still linked to an active service process.
  Cause:
  The error occurs because:
  
  There are existing service process items (like service orders, service requests, etc.) that are still active or not fully processed for the specified business partner.
  The system enforces data integrity rules that prevent the deletion or modification of a business partner while it is still linked to active service processes.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify Active Service Processes:
  
  Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to check for any active service processes associated with the business partner in question.
  You can also use reports or queries to list service orders or requests linked to the business partner.
  
  
  
  Complete or Delete Service Processes:
  
  If the service processes are still active, you may need to complete them or change their status to a completed state.
  If the service processes are no longer needed, you can delete them if your business rules allow for it.
  
  
  
  Check for Dependencies:
  
  Ensure that there are no other dependencies or linked objects that might be causing the issue. This could include related service contracts, service agreements, or other CRM objects.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to CRM service processes for any specific guidelines or additional troubleshooting steps.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting SAP Notes for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, BP, and SE11 for data dictionary checks.
  SAP Notes: Search for SAP Notes related to CRM_LRP109 for any patches or updates that may address this issue.
  Business Partner Management: Understand the implications of business partner management in CRM and how it interacts with service processes.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.