How To Fix CRM_LOYIL_MSG028 - Enter a valid membership ID for the sold-to party selected

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOYIL_MSG - Message class for Loyalty Applications

• Message number: 028

• Message text: Enter a valid membership ID for the sold-to party selected

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOYIL_MSG028 - Enter a valid membership ID for the sold-to party selected ?

  The SAP error message CRM_LOYIL_MSG028 indicates that the system is unable to find a valid membership ID for the sold-to party that has been selected in the CRM system. This error typically occurs in scenarios involving loyalty programs or customer memberships where a valid membership ID is required for processing transactions or activities related to a customer.
  Cause:
  
  Missing Membership ID: The sold-to party (customer) does not have an associated membership ID in the loyalty program.
  Incorrect Sold-to Party: The selected sold-to party may not be eligible for the loyalty program or may not have been properly set up in the system.
  Data Inconsistency: There may be inconsistencies in the data, such as the membership ID being inactive or incorrectly linked to the sold-to party.
  Configuration Issues: The loyalty program may not be correctly configured to recognize the sold-to party.
  
  Solution:
  
  Check Membership ID: Verify that the sold-to party has a valid membership ID in the loyalty program. You can do this by checking the customer master data or loyalty program records.
  Update Customer Data: If the sold-to party does not have a membership ID, you may need to create or assign a valid membership ID to the customer.
  Review Eligibility: Ensure that the sold-to party is eligible for the loyalty program and that all necessary configurations are in place.
  Data Consistency Check: Run data consistency checks to identify any discrepancies in the customer and membership data.
  Consult Documentation: Refer to the SAP documentation or help resources for specific guidance on managing loyalty memberships and resolving related errors.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like BP (Business Partner) to check and update customer data or CRMD_ORDER to review related transactions.
  Loyalty Program Configuration: Review the configuration settings for the loyalty program in the SAP system to ensure that all parameters are correctly set.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to view and modify customer and membership data.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary solutions to resolve it.