How To Fix CRM_LOY_UIU_MA002 - Search based on activity date must accompany activity timezone

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_UIU_MA - Message class for Member Activity

• Message number: 002

• Message text: Search based on activity date must accompany activity timezone

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_UIU_MA002 - Search based on activity date must accompany activity timezone ?

  The SAP error message CRM_LOY_UIU_MA002 indicates that when performing a search based on activity date in the CRM system, the activity timezone must also be specified. This error typically arises in scenarios where date and time-related data is being processed, and the system requires both the date and the corresponding timezone to ensure accurate results.
  Cause:
  
  Missing Timezone Information: The error occurs when a user attempts to search for activities based on a date without providing the associated timezone. The system needs this information to interpret the date correctly.
  Configuration Issues: There may be issues with the configuration of the CRM system that affect how dates and timezones are handled.
  User Input Error: The user may have inadvertently omitted the timezone when entering search criteria.
  
  Solution:
  
  Provide Timezone: Ensure that when you are performing a search based on activity date, you also specify the timezone. This can usually be done in the search criteria or parameters.
  Check User Settings: Verify that your user profile settings include the correct timezone. This can often be found in the user settings or preferences section of the CRM interface.
  System Configuration: If the issue persists, check the system configuration related to date and time handling. This may require assistance from a system administrator or SAP consultant.
  Consult Documentation: Refer to SAP documentation or help resources for specific instructions on how to set up and use date and timezone settings in your version of the CRM system.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide updates and patches that could resolve the issue.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  Training: If this error is common among users, consider providing training on how to properly enter search criteria, including the importance of specifying timezones.
  
  By addressing the timezone requirement when searching for activities, you should be able to resolve the error and successfully retrieve the desired information.