How To Fix CRM_LOY_PSH051 - Maintain point settlement material for all points in loyalty program

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PSH - Message class for Partnership

• Message number: 051

• Message text: Maintain point settlement material for all points in loyalty program

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PSH051 - Maintain point settlement material for all points in loyalty program ?

  The SAP error message CRM_LOY_PSH051 indicates that there is an issue with the point settlement material configuration in a loyalty program. This error typically arises when the system cannot find a valid material assigned for point settlement in the loyalty program settings.
  Cause:
  
  Missing Material Assignment: The loyalty program does not have a point settlement material assigned for all the points that are defined in the program.
  Incorrect Configuration: The configuration settings for the loyalty program may not be correctly set up, leading to the absence of necessary materials.
  Data Inconsistency: There may be inconsistencies in the data related to the loyalty program, such as missing entries in the relevant tables.
  
  Solution:
  To resolve the error CRM_LOY_PSH051, follow these steps:
  
  
  Check Loyalty Program Configuration:
  
  Navigate to the configuration settings for the loyalty program in the SAP system.
  Ensure that all points defined in the loyalty program have a corresponding point settlement material assigned.
  
  
  
  Maintain Point Settlement Material:
  
  Go to the transaction code for maintaining loyalty programs (e.g., CRMD_ORDER or the specific transaction for loyalty management).
  Locate the loyalty program in question and check the settings for point settlement.
  Assign a valid material for point settlement for each point type defined in the program.
  
  
  
  Review Material Master Data:
  
  Ensure that the materials you are trying to assign exist in the material master and are active.
  Check if the materials are correctly set up for the relevant plant and sales organization.
  
  
  
  Consistency Check:
  
  Perform a consistency check on the loyalty program data to identify any discrepancies or missing entries.
  Use transaction codes like SE11 to check the relevant database tables for any missing data.
  
  
  
  Testing:
  
  After making the necessary changes, test the loyalty program to ensure that the error no longer occurs and that point settlements are processed correctly.
  
  
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to loyalty program configurations.
  Documentation: Refer to the SAP Help Portal for detailed documentation on loyalty management and point settlement processes.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support for further assistance.
  
  By ensuring that all points in the loyalty program have a corresponding point settlement material and that the configuration is correct, you should be able to resolve the error message CRM_LOY_PSH051.