How To Fix CRM_LOY_PPA004 - Selected partnership &1 is not active

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_PPA - CRM Loyalty Management Partner Point Account

• Message number: 004

• Message text: Selected partnership &1 is not active

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_PPA004 - Selected partnership &1 is not active ?

  The SAP error message CRM_LOY_PPA004 indicates that the selected partnership (in this case, a business partner or customer relationship) is not active. This error typically arises in the context of SAP Customer Relationship Management (CRM) when trying to perform operations related to loyalty programs, promotions, or partnerships.
  Cause:
  
  
  Inactive Partnership: The partnership you are trying to use is not active in the system. This could be due to various reasons, such as:
  
  The partnership was deactivated or not properly set up.
  The business partner has been marked as inactive in the system.
  The validity period of the partnership has expired.
  
  
  
  Configuration Issues: There may be configuration settings in the CRM system that prevent the partnership from being recognized as active.
  
  
  Data Inconsistencies: There could be inconsistencies in the data related to the partnership, such as missing or incorrect entries.
  
  
  Solution:
  
  
  Check Partnership Status:
  
  Go to the business partner master data in the SAP system and verify the status of the partnership. Ensure that it is marked as active.
  If the partnership is inactive, you may need to activate it or create a new active partnership.
  
  
  
  Review Validity Dates:
  
  Check the validity dates of the partnership. If the partnership has a defined validity period, ensure that the current date falls within that range.
  
  
  
  Configuration Review:
  
  Review the configuration settings related to partnerships in the CRM system. Ensure that all necessary settings are correctly configured to allow the partnership to be recognized as active.
  
  
  
  Data Consistency Check:
  
  Perform a data consistency check to identify any discrepancies in the partnership data. Correct any inconsistencies found.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on managing partnerships and resolving related errors.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to manage and check the status of partnerships.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and modify partnership data.
  
  By following these steps, you should be able to identify the cause of the error and implement the appropriate solution.