How To Fix CRM_LOY_MA186 - External card ID not valid for the given card ID

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_MA - Loyalty: Message class for Member Activity @ CRM Layer

• Message number: 186

• Message text: External card ID not valid for the given card ID

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_MA186 - External card ID not valid for the given card ID ?

  The SAP error message CRM_LOY_MA186 indicates that there is an issue with the external card ID not being valid for the given card ID in the context of loyalty management within SAP CRM. This error typically arises in scenarios involving loyalty programs, where customer loyalty cards are managed.
  Cause:
  
  Mismatch of Card IDs: The external card ID provided does not match the expected format or does not correspond to the internal card ID in the system.
  Data Integrity Issues: There may be inconsistencies in the data, such as the external card ID not being properly linked to the loyalty program or customer.
  Configuration Issues: The loyalty program configuration may not be set up correctly, leading to validation failures.
  Inactive or Deleted Card: The external card ID may refer to a card that has been deactivated or deleted from the system.
  
  Solution:
  
  Verify Card IDs: Check the external card ID and ensure it is correctly entered and corresponds to an active loyalty card in the system.
  Data Consistency Check: Ensure that the external card ID is properly linked to the corresponding internal card ID. This may involve checking the database or relevant tables in SAP.
  Review Configuration: Check the configuration settings for the loyalty program to ensure that they are set up correctly and that the external card ID is recognized by the system.
  Check Card Status: Verify the status of the loyalty card in question. If it has been deactivated or deleted, you may need to reactivate it or create a new card.
  Consult Documentation: Refer to SAP documentation or support notes related to loyalty management for any specific guidelines or troubleshooting steps.
  
  Related Information:
  
  Transaction Codes: You may want to use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to investigate the order or loyalty card details.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.