How To Fix CRM_LOY_MA128 - More than one valid card determined for member &1

CRM_LOY_MA128 - Overview

• Message type: E = Error

• Message class: CRM_LOY_MA - Loyalty: Message class for Member Activity @ CRM Layer

• Message number: 128

• Message text: More than one valid card determined for member &1

What causes this issue?

The system is unable to identify the card for this member as more than
one valid card is determined for the member.

System Response

The system displays gives a warning message.

How to fix this error?

Enter one valid card. A valid card ID is entered directly or searched
using the attached value help.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_MA128 - More than one valid card determined for member &1 ?

  The SAP error message CRM_LOY_MA128, which states "More than one valid card determined for member &1," typically occurs in the context of loyalty management within the SAP Customer Relationship Management (CRM) module. This error indicates that the system has found multiple valid loyalty cards associated with a single member, which creates ambiguity in processing transactions or queries related to that member.
  
  Cause:
  
  Multiple Active Loyalty Cards: The member has more than one loyalty card that is currently active and valid in the system.
  Data Integrity Issues: There may be inconsistencies or duplicates in the loyalty card data, leading to multiple cards being recognized as valid for the same member.
  
  Configuration Issues: The system configuration may not be set up to handle scenarios where multiple cards exist for a single member.
  
  
  Solution:
  
  Review Member Data: Check the member's profile in the CRM system to identify all associated loyalty cards. Determine which cards are valid and which should