How To Fix CRM_LOY_MA128 - More than one valid card determined for member &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_MA - Loyalty: Message class for Member Activity @ CRM Layer

• Message number: 128

• Message text: More than one valid card determined for member &1

What causes this issue?

The system is unable to identify the card for this member as more than
one valid card is determined for the member.

System Response

The system displays gives a warning message.

How to fix this error?

Enter one valid card. A valid card ID is entered directly or searched
using the attached value help.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_MA128 - More than one valid card determined for member &1 ?

  The SAP error message CRM_LOY_MA128, which states "More than one valid card determined for member &1," typically occurs in the context of loyalty management within the SAP Customer Relationship Management (CRM) module. This error indicates that the system has found multiple valid loyalty cards associated with a single member, which creates ambiguity in processing transactions or queries related to that member.
  Cause:
  
  Multiple Active Loyalty Cards: The member has more than one loyalty card that is currently active and valid in the system.
  Data Integrity Issues: There may be inconsistencies or duplicates in the loyalty card data, leading to multiple cards being recognized as valid for the same member.
  Configuration Issues: The system configuration may not be set up to handle scenarios where multiple cards exist for a single member.
  
  Solution:
  
  Review Member Data: Check the member's profile in the CRM system to identify all associated loyalty cards. Determine which cards are valid and which should be deactivated or merged.
  Deactivate or Merge Cards: If there are duplicate or unnecessary cards, consider deactivating the redundant cards or merging them into a single card to resolve the conflict.
  Data Cleanup: Perform a data cleanup to ensure that there are no duplicate entries in the loyalty card database. This may involve running reports or queries to identify duplicates.
  Configuration Review: Review the configuration settings for loyalty management to ensure that the system is set up to handle multiple cards appropriately, if that is a requirement for your business model.
  Consult Documentation: Refer to SAP documentation or support resources for specific guidelines on handling loyalty card issues.
  
  Related Information:
  
  Transaction Codes: You may need to use specific transaction codes in SAP to view or manage loyalty card data, such as CRMD_ORDER for managing orders or BP for business partner data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches and updates that could resolve underlying issues.
  Support: If the issue persists after attempting the above solutions, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the steps you have already taken.
  
  By following these steps, you should be able to resolve the CRM_LOY_MA128 error and ensure that your loyalty management processes run smoothly.