How To Fix CRM_LOY_MA122 - Activity date prerequisite for membership or card determination

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LOY_MA - Loyalty: Message class for Member Activity @ CRM Layer

• Message number: 122

• Message text: Activity date prerequisite for membership or card determination

What causes this issue?

Activity Date is a mandatory field. If acitivity date is not entered:
Membership detemination for a given card cannot proceed.
Card datermination for a given membership cannot proceed.

System Response

The system displays a warning message prompting for activity date entry.

How to fix this error?

Maintain an activity date for the activity.
While maintaining an:
activity date
automatic membership
card determination for a previous card or membership, the data entered
is considered only if the other fields are not already entered.
For membership determination of a given card, if both membership and
member are not manually maintained then membership determination runs
for the given card ID on entering acitivity date.
For membership determination of a given membership ID, if both
membership and member are not manually maintained then membership
determination runs for the given membership ID on entering acitivity
date.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LOY_MA122 - Activity date prerequisite for membership or card determination ?

  The SAP error message CRM_LOY_MA122 indicates that there is an issue with the activity date prerequisite for membership or card determination in the SAP Customer Relationship Management (CRM) system, particularly in the context of loyalty management.
  Cause:
  This error typically arises when the system is unable to determine a valid membership or loyalty card for a customer due to the following reasons:
  
  Missing Activity Date: The activity date required for determining the membership or card is not provided or is incorrectly set.
  Invalid Date Range: The date specified may fall outside the valid range for the membership or card.
  Configuration Issues: There may be issues with the configuration settings related to loyalty programs or membership determination.
  Data Inconsistencies: There could be inconsistencies in the master data related to customers, memberships, or loyalty cards.
  
  Solution:
  To resolve the CRM_LOY_MA122 error, you can take the following steps:
  
  Check Activity Date: Ensure that the activity date is correctly set and is within the valid range for the membership or loyalty card determination.
  Review Membership Configuration: Verify the configuration settings for the loyalty program and ensure that all necessary prerequisites are met.
  Validate Customer Data: Check the customer master data to ensure that the customer has a valid membership or loyalty card associated with them.
  Transaction Logs: Review transaction logs or error logs to identify any additional details that may help in diagnosing the issue.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidelines on loyalty management and membership determination.
  Testing: If changes are made, conduct tests to ensure that the issue is resolved and that the membership or card determination works as expected.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide patches or updates.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Support: If the issue persists, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_LOY_MA122 error message.