How To Fix CRM_LEASING_ACTION_I007 - Serial number processing is not supported for the physical product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEASING_ACTION_I -

• Message number: 007

• Message text: Serial number processing is not supported for the physical product

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

You have two alternatives:
Select a different physical product whose product categories are already
assigned to the object list.
Assign the product categories to which the specified product is itself
assigned. The setting for the "Leasing Object List" in the sales data of
the product master determines whether all product categories (or at
least one) have to be defined. If the value is "M" (mandatory), all
product categories must be assigned. If the value is "O" (optional), at
least one category must be assigned.
Configure the entries in Customizing for <ZK>Leasing and Asset
Management</> under <DS:SIMG.CRMV_LEAS_PPR>Assign Object List</>:
The category ID defines the object relevance and the use of subscreens
when processing the object list
The object family determines the instantiation of the object
The grouping screen determines the object overview in the locator and
the list screen of the layout in the object list.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEASING_ACTION_I007 - Serial number processing is not supported for the physical product ?

  The SAP error message CRM_LEASING_ACTION_I007 indicates that serial number processing is not supported for the physical product in the context of leasing or rental transactions. This error typically arises when there is an attempt to perform an operation that requires serial number management on a product that is not configured to support it.
  Cause:
  
  Product Configuration: The physical product in question may not be set up to handle serial numbers in the system. This could be due to the product master data not being configured correctly.
  Transaction Type: The transaction you are trying to perform may require serial number tracking, but the product is not defined to support this feature.
  System Settings: The system settings or configuration for the leasing module may not allow for serial number processing for certain product types.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify if the serial number management is enabled for the product. This can usually be found in the material master under the "Sales" or "Inventory Management" views.
  Ensure that the product type is compatible with serial number processing.
  
  
  
  Review Transaction Type:
  
  Ensure that the transaction you are trying to execute is appropriate for the product type. If the product is not meant to be tracked by serial numbers, consider using a different transaction type that does not require serial number processing.
  
  
  
  Configuration Settings:
  
  Check the configuration settings in the SAP system for the leasing module. Ensure that the settings allow for serial number processing where applicable.
  If necessary, consult with your SAP administrator or a functional consultant to adjust the configuration.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to leasing and serial number management to understand the requirements and limitations.
  
  
  
  Testing:
  
  After making any changes, perform a test transaction to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Forums: Consider searching or posting in SAP community forums for insights from other users who may have encountered the same issue.
  Training: If this is a recurring issue, consider training for users on how to properly manage products with serial numbers in the leasing context.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.