How To Fix CRM_LEAD_H518 - Cannot distribute to business partner &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_LEAD_H - CRM: Messages for the Lead Header

• Message number: 518

• Message text: Cannot distribute to business partner &1

What causes this issue?

Business partner &V1& has a status that does not allow forwarding.
Business partners with the status 'Not released' or 'Flagged for
archiving' cannot be forwarded.

System Response

The forwarding data cannot be created for the lead.

How to fix this error?

Choose a different business partner.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_LEAD_H518 - Cannot distribute to business partner &1 ?

  The SAP error message CRM_LEAD_H518 indicates that there is an issue with distributing a lead to a business partner in the SAP Customer Relationship Management (CRM) system. The error message typically states: "Cannot distribute to business partner &1," where "&1" is a placeholder for the specific business partner ID that is causing the issue.
  Causes:
  
  Business Partner Status: The business partner may be in a status that does not allow for lead distribution. For example, it could be marked as inactive or blocked.
  Missing Data: Required data for the business partner may be missing or incomplete, such as address information or contact details.
  Distribution Settings: There may be issues with the distribution settings or configuration in the system that prevent the lead from being assigned to the business partner.
  Authorization Issues: The user may not have the necessary authorizations to distribute leads to the specified business partner.
  Technical Issues: There could be underlying technical issues, such as problems with the middleware or integration settings if the system is connected to other SAP or non-SAP systems.
  
  Solutions:
  
  Check Business Partner Status: Verify the status of the business partner in the system. Ensure that it is active and not blocked.
  Complete Required Data: Review the business partner's master data to ensure all required fields are filled out correctly. Update any missing or incorrect information.
  Review Distribution Settings: Check the distribution settings in the CRM system to ensure they are configured correctly for the lead distribution process.
  Authorization Check: Ensure that the user attempting to distribute the lead has the necessary authorizations to perform this action. This may involve checking user roles and permissions.
  Technical Troubleshooting: If the issue persists, consult with your technical team to investigate any potential middleware or integration issues that may be affecting lead distribution.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like BP (Business Partner) to check the status and details of the business partner.
  CRM Configuration: Review the CRM configuration settings related to lead management and distribution.
  SAP Notes: Check for any relevant SAP Notes or documentation that may address this specific error message or provide additional troubleshooting steps.
  Support: If the issue cannot be resolved internally, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.