Message type: E = Error
Message class: CRM_IU_PROD_TRANS - Messages for Product Transport
Message number: 184
Message text: External key for knowledge base already exists
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CRM_IU_PROD_TRANS184
- External key for knowledge base already exists ?The SAP error message CRM_IU_PROD_TRANS184 indicates that there is an attempt to create or update a knowledge base entry with an external key that already exists in the system. This typically occurs in the context of SAP CRM (Customer Relationship Management) when dealing with knowledge management or product information.
Cause: The error is caused by the following scenarios: Duplicate External Key: The external key you are trying to use for the knowledge base entry is already associated with another entry in the system. Data Migration or Upload Issues: If you are importing data (e.g., through a data migration tool or batch upload), there may be duplicate entries in the source data. Incorrect Configuration: There may be issues with the configuration of the knowledge base or the way external keys are being generated or assigned.
Solution: To resolve this error, you can take the following steps: Check for Existing Entries: Use transaction codes like CRMD_ORDER or CRMD_ORDERADM_H to search for
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