How To Fix CRM_IU_PROD202 - Upload cancelled because the locks could not be read

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_PROD - Utilities Product-Related Messages

• Message number: 202

• Message text: Upload cancelled because the locks could not be read

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_PROD202 - Upload cancelled because the locks could not be read ?

  The SAP error message CRM_IU_PROD202 indicates that an upload process was canceled because the system could not read the necessary locks. This typically occurs in the context of data uploads or transactions in SAP CRM (Customer Relationship Management) when there are issues with data consistency or locking mechanisms.
  Causes:
  
  Lock Conflicts: The most common cause is that the data being uploaded is locked by another process or user. This can happen if another transaction is currently accessing the same data.
  Database Issues: There may be underlying database issues that prevent the locks from being read correctly.
  System Performance: High system load or performance issues can lead to timeouts or failures in reading locks.
  Configuration Issues: Incorrect configuration in the CRM system or related modules may lead to locking issues.
  Transport Issues: If the data is being transported from one system to another (e.g., from development to production), there may be inconsistencies in the transport.
  
  Solutions:
  
  Check for Lock Entries: Use transaction code SM12 to check for existing lock entries. If you find locks that are no longer needed, you can delete them (ensure that you have the necessary authorizations and that it is safe to do so).
  Retry the Upload: Sometimes, simply retrying the upload after a short period can resolve the issue, especially if it was caused by a temporary lock.
  Review Background Jobs: Check if there are any background jobs that might be holding locks on the data you are trying to upload. You can use transaction code SM37 to monitor background jobs.
  System Performance Monitoring: Monitor system performance and check for any bottlenecks that might be causing delays in lock reading.
  Consult Basis Team: If the issue persists, consult your SAP Basis team to investigate any underlying database or system issues.
  Check Configuration: Review the configuration settings related to the CRM module to ensure that everything is set up correctly.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (for lock entries), SM37 (for job monitoring), and ST22 (for dumps).
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to CRM data uploads and locking mechanisms for more context on how locks are managed in the system.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to SAP support for further assistance.