How To Fix CRM_IU_IL_BICO058 - Identical locks are displayed as a single lock and deleted together!

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IL_BICO - Message Class CRM_IU_IL_BICO

• Message number: 058

• Message text: Identical locks are displayed as a single lock and deleted together!

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IL_BICO058 - Identical locks are displayed as a single lock and deleted together! ?

  The SAP error message CRM_IU_IL_BICO058 indicates that identical locks in the system are being displayed as a single lock and are deleted together. This message typically arises in the context of SAP CRM (Customer Relationship Management) when there are issues related to lock management, particularly when multiple transactions or processes are trying to access the same data simultaneously.
  Cause:
  
  Lock Management: The error is related to how SAP handles locks on database records. When multiple users or processes attempt to access the same record, SAP uses locks to prevent data inconsistencies. If identical locks are detected, they are treated as a single lock.
  Concurrency Issues: This can occur in scenarios where multiple users are trying to perform actions on the same CRM object (like a business partner, sales order, etc.) at the same time.
  System Configuration: There may be specific configurations or settings in the SAP system that dictate how locks are managed, which could lead to this message being triggered.
  
  Solution:
  
  Check for Concurrent Users: Identify if multiple users are trying to access the same object simultaneously. If so, coordinate with users to avoid conflicts.
  Review Lock Entries: Use transaction code SM12 to review lock entries in the system. This can help identify which users or processes are holding locks on the same records.
  Adjust Lock Settings: If the issue persists, consider reviewing and adjusting the lock management settings in the system. This may require consulting with your SAP Basis team or system administrator.
  System Performance: Ensure that the system is performing optimally. Sometimes, performance issues can exacerbate locking problems. Check for any long-running transactions or background jobs that may be causing delays.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates that can resolve underlying issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM12 (for lock entries), SM21 (for system logs), and ST22 (for dumps) to diagnose issues further.
  SAP Documentation: Review SAP documentation related to lock management and concurrency control in CRM.
  User Training: Ensure that users are trained on how to manage their transactions to minimize locking issues, such as avoiding simultaneous updates to the same records.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage SAP support for further assistance.