How To Fix CRM_IU_IC_SI_MSG071 - Entered product & is not a utilities product

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 071

• Message text: Entered product & is not a utilities product

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG071 - Entered product & is not a utilities product ?

  The SAP error message CRM_IU_IC_SI_MSG071 indicates that the product you are trying to enter is not recognized as a utilities product within the SAP system. This error typically occurs in the context of SAP Customer Relationship Management (CRM) or SAP Utilities (IS-U) when dealing with service orders, quotations, or other transactions related to utility services.
  Cause:
  
  Product Master Data: The product you are trying to enter may not be defined as a utilities product in the product master data. This could be due to incorrect configuration or missing entries.
  Product Type: The product type may not be set correctly. It should be classified as a utilities product in the system.
  Authorization Issues: There may be authorization issues preventing the system from recognizing the product as a utilities product.
  Incorrect Transaction Context: The transaction you are performing may not be appropriate for the product type you are trying to enter.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify that the product is correctly defined as a utilities product.
  Ensure that the relevant attributes and classifications are set correctly.
  
  
  
  Review Product Type:
  
  Check the product type assigned to the product. It should be a type that is recognized as a utilities product in the system.
  
  
  
  Authorization Check:
  
  Ensure that you have the necessary authorizations to access and use the utilities product in the transaction you are performing.
  
  
  
  Transaction Context:
  
  Verify that you are in the correct transaction context for the product you are trying to enter. If you are in a transaction that does not support the product type, you may need to switch to a different transaction.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or consult with your SAP administrator for specific configuration settings related to utilities products.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or SAP Help Portal for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with relevant transaction codes related to product master data (e.g., COMMPR01 for product maintenance).
  Configuration Settings: Review the configuration settings in the SAP system related to utilities products, which may include settings in the IS-U module.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.