How To Fix CRM_IU_IC_SI_MSG068 - Created By not entered for status Incomplete or Contains Error

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 068

• Message text: Created By not entered for status Incomplete or Contains Error

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG068 - Created By not entered for status Incomplete or Contains Error ?

  The SAP error message CRM_IU_IC_SI_MSG068 indicates that a certain status in the system is marked as "Incomplete" or "Contains Error," and it specifically points out that the "Created By" field has not been filled in. This error typically occurs in the context of SAP Customer Relationship Management (CRM) when dealing with service orders, incidents, or other business objects.
  Cause:
  
  Missing Data: The "Created By" field, which usually captures the user who created the record, is empty. This can happen if the record was created through a process that did not populate this field correctly.
  System Configuration: There may be a configuration issue in the CRM system that prevents the "Created By" field from being populated automatically.
  User Permissions: The user creating the record may not have the necessary permissions to fill in this field, leading to it being left blank.
  
  Solution:
  
  Check the Record: Review the record that triggered the error. Ensure that the "Created By" field is filled in. If it is empty, you may need to manually enter the user who created the record.
  Review User Permissions: Ensure that the user has the necessary permissions to create records and populate all required fields, including "Created By."
  System Configuration: If the issue persists, check the system configuration settings related to the creation of records in CRM. Ensure that the "Created By" field is set to be populated automatically during the record creation process.
  Error Handling: Implement error handling in the process that creates these records to ensure that all mandatory fields, including "Created By," are filled in before the record is saved.
  Consult Documentation: Refer to SAP documentation or support for specific guidelines on handling this error message, as there may be additional context or updates related to your version of SAP CRM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error message or provide patches or updates.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM, such as CRMD_ORDER for managing orders or CRMD_ORDERADM_H for header data, to help troubleshoot the issue.
  User Training: Ensure that users are trained on the importance of filling in all mandatory fields when creating records in the CRM system to avoid similar issues in the future.
  
  If the problem continues after trying these solutions, it may be beneficial to reach out to your SAP support team or consult with an SAP expert for further assistance.