How To Fix CRM_IU_IC_SI_MSG039 - Quotation management process has been canceled

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 039

• Message text: Quotation management process has been canceled

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG039 - Quotation management process has been canceled ?

  The SAP error message CRM_IU_IC_SI_MSG039, which indicates that the "Quotation management process has been canceled," typically arises in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with quotations and sales processes.
  Cause:
  The error can occur due to several reasons, including but not limited to:
  
  Incomplete Data: Required fields in the quotation may not be filled out completely, leading to the cancellation of the process.
  Business Logic Issues: There may be custom business logic or validations that are preventing the quotation from being processed.
  System Configuration: Incorrect configuration settings in the CRM system can lead to issues in the quotation management process.
  User Authorizations: The user may not have the necessary authorizations to create or manage quotations.
  Technical Issues: There could be underlying technical issues, such as database locks or system errors, that are causing the process to fail.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Quotation Data: Review the quotation for any missing or incorrect data. Ensure that all mandatory fields are filled out correctly.
  Review Custom Logic: If there are any custom enhancements or business logic implemented, check if they are functioning as expected and not causing the cancellation.
  Verify Configuration: Ensure that the CRM system is configured correctly for quotation management. This includes checking settings related to sales documents, item categories, and pricing.
  User Authorizations: Confirm that the user has the necessary authorizations to create and manage quotations. You may need to consult with your SAP security team.
  Check System Logs: Look into the system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the issue.
  Test in a Different Environment: If possible, try to replicate the issue in a development or test environment to see if it is a systemic issue or specific to a particular instance.
  Contact SAP Support: If the issue persists after checking the above points, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error, including any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRM_ORDER, CRM_QUOTATION, and others that may be involved in the quotation management process.
  Documentation: Review SAP documentation related to CRM quotation management for best practices and troubleshooting tips.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.