How To Fix CRM_IU_IC_SI_MSG036 - Error creating new contract account

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 036

• Message text: Error creating new contract account

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG036 - Error creating new contract account ?

  The SAP error message CRM_IU_IC_SI_MSG036, which indicates an issue with creating a new contract account, can arise due to various reasons. Below are some common causes, potential solutions, and related information that may help you resolve this error.
  Causes:
  
  Missing Required Data: The error may occur if mandatory fields required for creating a contract account are not filled in correctly or are missing.
  Configuration Issues: There may be issues with the configuration settings in the SAP system related to contract accounts or the integration with the CRM module.
  Authorization Issues: The user may not have the necessary authorizations to create a contract account.
  Data Consistency Issues: There may be inconsistencies in the data being used, such as invalid customer master data or incorrect account types.
  Technical Errors: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields in the contract account creation screen are filled out correctly. This includes customer information, account type, and any other required data.
  Review Configuration Settings: Verify the configuration settings in the SAP system related to contract accounts. This may involve checking the settings in the SAP Customizing Implementation Guide (IMG) for contract accounts and CRM integration.
  User Authorizations: Check the user roles and authorizations to ensure that the user has the necessary permissions to create contract accounts. This can be done through transaction codes like SU01 or PFCG.
  Data Validation: Validate the customer master data and ensure that it is consistent and complete. You can use transaction codes like XD03 (Display Customer) to check the customer data.
  Check Logs and Traces: Review the application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that may provide more context about the issue.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message or provide patches and updates.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team for further investigation, especially if there are indications of technical errors.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  CRMD_ORDER: For managing CRM orders.
  BP: For managing business partners.
  XD01/XD02: For creating and changing customer master data.
  
  
  SAP Documentation: Refer to the official SAP documentation for detailed information on contract accounts and CRM functionalities.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the root cause of the CRM_IU_IC_SI_MSG036 error and implement an appropriate solution.