How To Fix CRM_IU_IC_SI_MSG033 - Product &1 has a different division from point of delivery &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 033

• Message text: Product &1 has a different division from point of delivery &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG033 - Product &1 has a different division from point of delivery &2 ?

  The SAP error message CRM_IU_IC_SI_MSG033 indicates that there is a mismatch in the division (or sales organization division) between the product and the point of delivery in a transaction. This typically occurs in the context of sales and distribution processes within SAP CRM or SAP ERP systems.
  Cause:
  
  Division Mismatch: The product you are trying to sell is assigned to a different division than the one associated with the point of delivery (e.g., customer location, shipping point).
  Master Data Configuration: The product master data and the customer master data (or point of delivery) may not be aligned in terms of division settings.
  Sales Area Configuration: The sales area (which includes sales organization, distribution channel, and division) for the product may not match the sales area for the customer or point of delivery.
  
  Solution:
  
  
  Check Product Master Data:
  
  Go to the product master data in SAP and verify the division assigned to the product.
  Ensure that the division is correctly set up according to your business requirements.
  
  
  
  Check Customer Master Data:
  
  Review the customer master data associated with the point of delivery.
  Ensure that the division in the customer master data matches the division of the product.
  
  
  
  Sales Area Configuration:
  
  Check the sales area configuration for both the product and the customer.
  Make sure that the sales organization, distribution channel, and division are consistent across both master data records.
  
  
  
  Adjust Transaction Data:
  
  If applicable, adjust the transaction data to ensure that the product and point of delivery divisions match.
  This may involve changing the product or selecting a different point of delivery that aligns with the product's division.
  
  
  
  Consult with Configuration Team:
  
  If you are unable to resolve the issue, consult with your SAP configuration team or a functional consultant who can help review the settings and make necessary adjustments.
  
  
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like MM03 (Display Material), XD03 (Display Customer), or VA03 (Display Sales Order) to check the relevant master data.
  Customizing Settings: The division settings can be found in the customizing settings under Sales and Distribution (SD) -> Basic Functions -> Sales Order -> Division.
  Documentation: Refer to SAP Help documentation for detailed information on managing product and customer master data, as well as sales area configurations.
  
  By ensuring that the divisions are aligned between the product and the point of delivery, you should be able to resolve the error message CRM_IU_IC_SI_MSG033.