How To Fix CRM_IU_IC_SI_MSG027 - Error starting process &

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 027

• Message text: Error starting process &

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG027 - Error starting process & ?

  The SAP error message CRM_IU_IC_SI_MSG027 typically indicates an issue related to the starting of a process in the SAP CRM (Customer Relationship Management) system, particularly in the context of Interaction Center (IC) or similar functionalities. The error message may not provide detailed information on its own, but here are some common causes, potential solutions, and related information that can help you troubleshoot the issue:
  Causes:
  
  Configuration Issues: There may be misconfigurations in the CRM system or in the Interaction Center settings.
  Authorization Problems: The user may not have the necessary authorizations to start the process.
  Missing or Incomplete Data: Required data for the process may be missing or incomplete.
  System Performance: The system may be experiencing performance issues, leading to timeouts or failures in starting processes.
  Custom Code Issues: If there are custom enhancements or modifications, they may be causing the error.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the CRM and Interaction Center. Ensure that all necessary settings are correctly configured.
  Review Authorizations: Verify that the user has the appropriate authorizations to execute the process. You can use transaction SU53 to check for authorization failures.
  Validate Data: Ensure that all required data is present and correctly formatted. Check for any missing fields or incorrect entries.
  Monitor System Performance: Use transaction ST22 to check for dumps or SM21 for system logs that might indicate performance issues. If necessary, consult with your Basis team to analyze system performance.
  Debug Custom Code: If there are custom developments, consider debugging the code to identify any issues that may be causing the error.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. You can search for the error message or related keywords.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRM_IC, and others that may help you navigate the CRM system.
  Community Forums: Consider visiting SAP Community forums or other user groups where similar issues may have been discussed.
  
  If the issue persists after trying the above solutions, it may be beneficial to engage with SAP support or your internal IT team for further assistance.