How To Fix CRM_IU_IC_SI_MSG012 - Error saving the information to the database: data not saved

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_SI_MSG - UI messages for Sales Integration for IC Webclient

• Message number: 012

• Message text: Error saving the information to the database: data not saved

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_SI_MSG012 - Error saving the information to the database: data not saved ?

  The SAP error message CRM_IU_IC_SI_MSG012 indicates that there was an issue when trying to save information to the database, resulting in data not being saved. This error can occur in various scenarios within the SAP CRM (Customer Relationship Management) system, particularly in the context of interaction center (IC) applications.
  Possible Causes:
  
  Data Validation Issues: The data being saved may not meet the required validation rules or constraints defined in the system.
  Database Locking: The database table may be locked by another transaction, preventing the current transaction from saving data.
  Authorization Issues: The user may not have the necessary authorizations to perform the save operation.
  Technical Errors: There could be underlying technical issues, such as database connectivity problems or system configuration errors.
  Incomplete Data: Required fields may be missing or incorrectly filled out in the form being submitted.
  
  Solutions:
  
  Check Data Validity: Review the data being entered to ensure it meets all validation rules. Make sure all required fields are filled out correctly.
  Release Locks: If the issue is due to database locking, check for any active sessions that may be holding locks on the relevant tables and release them if necessary.
  Review Authorizations: Ensure that the user has the appropriate authorizations to save data in the CRM system. This may involve checking roles and permissions.
  Check System Logs: Look into the SAP system logs (transaction SLG1) for any additional error messages or warnings that could provide more context about the failure.
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues or configuration problems.
  Testing in a Different Environment: If possible, try to replicate the issue in a development or test environment to see if it is specific to the current environment.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SLG1 for logging, SE11 for data dictionary, and SE80 for object navigator.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches and updates.
  Documentation: Review the official SAP documentation for CRM and interaction center functionalities to understand the expected behavior and data requirements.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution. If the problem continues, consider escalating the issue to SAP support for further assistance.