How To Fix CRM_IU_IC_MD039 - The external point of delivery ID could not be converted

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_MD - UI messages for identification and master data in IC WebClnt

• Message number: 039

• Message text: The external point of delivery ID could not be converted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_MD039 - The external point of delivery ID could not be converted ?

  The SAP error message CRM_IU_IC_MD039, which states "The external point of delivery ID could not be converted," typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue with the conversion of an external delivery ID into a format that the system can recognize or process.
  Causes:
  
  Invalid External ID: The external point of delivery ID being used may not exist or may be incorrectly formatted.
  Configuration Issues: There may be configuration issues in the system that prevent the proper mapping or conversion of external IDs.
  Data Inconsistencies: There could be inconsistencies in the data between the external system and SAP CRM, such as missing or incorrect entries.
  Integration Issues: If the external point of delivery ID is coming from an integrated system (like an ERP), there may be issues with the integration setup or data transfer.
  
  Solutions:
  
  Verify External ID: Check the external point of delivery ID for correctness. Ensure that it exists in the relevant system and is formatted correctly.
  Check Configuration: Review the configuration settings in SAP CRM related to external IDs and delivery points. Ensure that the necessary mappings are in place.
  Data Consistency Check: Perform a data consistency check between the external system and SAP CRM. Look for any discrepancies that may need to be resolved.
  Integration Monitoring: If the ID is coming from an integrated system, monitor the integration process to ensure that data is being transferred correctly. Check for any error logs or messages in the middleware (like SAP PI/PO or other integration tools).
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may be available.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with detailed information about the error and the context in which it occurs.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes that may help in diagnosing the issue, such as SE11 (Data Dictionary) to check table definitions or SE37 (Function Module) to analyze related function modules.
  Logs and Traces: Review application logs (transaction SLG1) and system logs (transaction SM21) for any additional error messages or warnings that could provide more context.
  
  By following these steps, you should be able to identify the root cause of the error and implement a suitable solution.