How To Fix CRM_IU_IC_BICO002 - Select a document

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_BICO - Message Class CRM_IU_IC_BICO

• Message number: 002

• Message text: Select a document

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_BICO002 - Select a document ?

  The SAP error message CRM_IU_IC_BICO002, which states "Select a document," typically occurs in the context of the SAP CRM (Customer Relationship Management) system, particularly when working with the Interaction Center (IC). This error indicates that the system expects a document to be selected or specified, but none has been provided.
  Cause:
  
  No Document Selected: The most common cause is that the user has not selected any document (e.g., a sales order, service request, or other relevant document) before attempting to perform an action that requires a document.
  Session Timeout: If the user was previously working with a document and the session timed out, the document may no longer be available.
  Authorization Issues: The user may not have the necessary authorizations to view or select the document.
  System Configuration: There may be issues with the configuration of the CRM system or the specific transaction being used.
  
  Solution:
  
  Select a Document: Ensure that you have selected a document from the list or created a new document before proceeding with the action that triggered the error.
  Check Session: If you suspect a session timeout, try refreshing the page or logging back into the system.
  Review Authorizations: Check if you have the necessary permissions to access the document. If not, contact your system administrator to review your user roles and authorizations.
  System Configuration: If the issue persists, consult with your SAP Basis or CRM support team to check for any configuration issues or system errors that may be causing the problem.
  
  Related Information:
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Documentation: Review the SAP CRM documentation for the Interaction Center to understand the expected workflow and requirements for document selection.
  Community Forums: Consider searching or posting in SAP community forums or discussion groups for insights from other users who may have encountered the same issue.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to your IT support team or SAP support for further investigation.