How To Fix CRM_IU_IC_AMI_MSG009 - The length of the template text exceeds the capacity of the device

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_AMI_MSG - ISU AMI Text Message

• Message number: 009

• Message text: The length of the template text exceeds the capacity of the device

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_AMI_MSG009 - The length of the template text exceeds the capacity of the device ?

  The SAP error message CRM_IU_IC_AMI_MSG009 indicates that the length of the template text exceeds the capacity of the device. This typically occurs in the context of using templates for communication (like emails or SMS) in SAP CRM, particularly when the text being sent is too long for the specified device or medium.
  Cause:
  
  Text Length Exceeding Limits: Each communication device (like SMS, email, etc.) has a maximum character limit. If the template text exceeds this limit, the error will occur.
  Device Configuration: The device settings may not be configured to handle longer messages, or the template may not be optimized for the specific device.
  Template Design: The template itself may have been designed without considering the limitations of the target communication medium.
  
  Solution:
  
  Shorten the Template Text: Review the template text and reduce its length to fit within the limits of the device. For example, SMS messages typically have a limit of 160 characters.
  Check Device Settings: Verify the configuration settings for the device being used. Ensure that it is set up to handle the expected message length.
  Use Multiple Messages: If the content is essential and cannot be shortened, consider splitting the message into multiple parts if the device supports it.
  Review Documentation: Consult SAP documentation or the help files related to the specific communication device to understand its limitations better.
  Testing: After making adjustments, test the template again to ensure that it works without triggering the error.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide updates/patches that could resolve the issue.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review the SAP CRM documentation for guidelines on creating templates and understanding the limitations of different communication devices.
  
  By addressing the text length and ensuring that the template is compatible with the device's capabilities, you should be able to resolve the error message CRM_IU_IC_AMI_MSG009.