How To Fix CRM_IU_IC_6X_MD207 - Check name of the IC event &1

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 207

• Message text: Check name of the IC event &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD207 - Check name of the IC event &1 ?

  The SAP error message CRM_IU_IC_6X_MD207, which states "Check name of the IC event &1," typically occurs in the context of SAP CRM (Customer Relationship Management) when there is an issue related to the naming or configuration of an Interaction Center (IC) event.
  Cause:
  
  Incorrect Event Name: The error usually indicates that the system is unable to recognize the specified event name (&1). This could be due to a typo, incorrect configuration, or the event not being defined in the system.
  Missing Configuration: The event may not be properly configured in the system, or it may not exist in the relevant customizing settings.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or trigger the specified event.
  
  Solution:
  
  Check Event Name: Verify the event name that is being referenced in the error message. Ensure that it is spelled correctly and matches the expected format.
  Review Configuration: Go to the relevant customizing settings in SAP (transaction SPRO) and check the configuration for Interaction Center events. Ensure that the event is defined and properly configured.
  Authorization Check: Ensure that the user has the necessary authorizations to access and trigger the event. You may need to consult with your SAP security team to verify this.
  Debugging: If the issue persists, consider debugging the process to identify where the event name is being set and why it is not recognized.
  Consult Documentation: Refer to SAP documentation or notes related to the specific version of SAP CRM you are using for any known issues or additional configuration steps.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration checks.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support for further assistance.