How To Fix CRM_IU_IC_6X_MD059 - Select a premise for confirmation

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_IC_6X_MD - Messages for Identification and Master Data

• Message number: 059

• Message text: Select a premise for confirmation

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_IC_6X_MD059 - Select a premise for confirmation ?

  The SAP error message CRM_IU_IC_6X_MD059 with the description "Select a premise for confirmation" typically occurs in the context of the SAP Customer Relationship Management (CRM) module, particularly when dealing with service confirmations or order processing in the Interaction Center (IC).
  Cause:
  This error usually arises when the system expects a premise (which can refer to a location, site, or specific context related to a service or order) to be selected or specified before proceeding with a confirmation action. The absence of a selected premise means that the system cannot determine where the service is to be confirmed or which specific context is relevant for the operation being performed.
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Select a Premise: Ensure that you have selected a valid premise in the relevant field before attempting to confirm the service or order. This may involve:
  
  Navigating to the appropriate section of the transaction where premises are listed.
  Choosing a premise from the available options.
  
  
  
  Check Configuration: If the premise selection is not available or is limited, check the configuration settings in the SAP system to ensure that premises are correctly defined and associated with the relevant service or order types.
  
  
  Review User Authorizations: Ensure that the user has the necessary authorizations to view and select premises. Sometimes, restrictions in user roles can prevent access to certain data.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to the specific transaction or process you are working on. This can provide insights into the expected workflow and any prerequisites.
  
  
  Contact Support: If the issue persists after trying the above steps, consider reaching out to your SAP support team or consulting with an SAP expert who can provide more tailored assistance based on your specific system configuration and business processes.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with the relevant transaction codes in SAP CRM that deal with service confirmations or order processing.
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide patches or updates that address known issues.
  Training and Documentation: Ensure that users are trained on the importance of selecting premises and understand the workflow involved in service confirmations.
  
  By following these steps, you should be able to resolve the error and proceed with the necessary confirmations in your SAP CRM system.