How To Fix CRM_IU_DIT087 - Alternate e-mail address not maintained

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_IU_DIT - Message class for Data Import Tool - Framework - UI Part

• Message number: 087

• Message text: Alternate e-mail address not maintained

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_IU_DIT087 - Alternate e-mail address not maintained ?

  The SAP error message CRM_IU_DIT087: Alternate e-mail address not maintained typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to perform an action that requires an alternate email address for a business partner or contact person, but that email address has not been maintained in the system.
  Cause:
  
  Missing Data: The primary cause of this error is that the alternate email address field for a business partner or contact person is empty or not filled in.
  Configuration Issues: There may be configuration settings in the CRM system that require an alternate email address for certain processes or transactions.
  Data Entry Errors: Sometimes, the data may not have been entered correctly or completely during the creation or update of the business partner or contact person.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Maintain Alternate Email Address:
  
  Navigate to the business partner or contact person record in the CRM system.
  Go to the relevant section where email addresses are maintained (usually under the "Contact Information" or "Communication" tab).
  Enter a valid alternate email address in the designated field.
  Save the changes.
  
  
  
  Check Configuration:
  
  If the error persists, check the configuration settings in the CRM system to see if there are any mandatory fields that require an alternate email address.
  Consult with your SAP administrator or functional consultant to ensure that the system settings align with your business requirements.
  
  
  
  Data Validation:
  
  Ensure that the data entered is valid and follows the required format for email addresses.
  If you are importing data from another system, ensure that the alternate email address field is included and populated correctly.
  
  
  
  User Training:
  
  Provide training to users on how to maintain business partner data correctly, emphasizing the importance of filling in all required fields.
  
  
  
  Related Information:
  
  Business Partner Maintenance: Familiarize yourself with the transaction codes used for maintaining business partner data, such as BP (Business Partner) in SAP.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. You can search the SAP Support Portal for relevant notes.
  Documentation: Review the SAP documentation for CRM regarding business partner management and email address maintenance to understand the requirements and best practices.
  
  By following these steps, you should be able to resolve the error and ensure that the necessary data is maintained in the system.