How To Fix CRM_ISX_MR064 - Contract &1 is not using product &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_MR - Mass Run Messages

• Message number: 064

• Message text: Contract &1 is not using product &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_MR064 - Contract &1 is not using product &2 ?

  The SAP error message CRM_ISX_MR064 indicates that a contract (identified by &1) is not using a specific product (identified by &2). This error typically arises in the context of contract management within SAP CRM (Customer Relationship Management) when there is an inconsistency between the contract and the product being referenced.
  Cause:
  
  Product Not Assigned: The product in question may not be assigned to the contract. This can happen if the product was not included during the contract creation or if it was removed later.
  Incorrect Product Reference: The product reference in the contract may be incorrect or outdated, leading to a mismatch.
  Contract Type Restrictions: Certain contract types may have restrictions on which products can be included.
  Data Inconsistency: There may be inconsistencies in the master data or configuration settings that prevent the product from being associated with the contract.
  
  Solution:
  
  Check Contract Details: Review the contract details to ensure that the product is correctly assigned. You can do this by navigating to the contract in the SAP CRM system and checking the product assignments.
  Add Product to Contract: If the product is not assigned, you can add it to the contract. This typically involves editing the contract and including the product in the relevant section.
  Verify Product Validity: Ensure that the product is valid and active in the system. Check if there are any restrictions or conditions that might prevent the product from being used in the contract.
  Review Contract Type: If the contract type has specific restrictions, consider whether the contract type is appropriate for the product you are trying to use.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on contract management and product assignments.
  Check for Customizations: If your organization has custom developments or enhancements in the SAP system, check if any of these might be affecting the contract and product relationship.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like CRMD_ORDER to access and manage contracts in SAP CRM.
  SAP Notes: Check for any relevant SAP Notes that might address known issues or provide additional guidance related to this error message.
  User Roles and Authorizations: Ensure that you have the necessary permissions to modify contracts and products in the system.
  Testing in a Sandbox: If possible, replicate the issue in a test environment to better understand the cause and test potential solutions without affecting production data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and data setup in your SAP environment.