How To Fix CRM_ISX_MR060 - Enter a valid cancellation date

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_MR - Mass Run Messages

• Message number: 060

• Message text: Enter a valid cancellation date

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_MR060 - Enter a valid cancellation date ?

  The SAP error message CRM_ISX_MR060 ("Enter a valid cancellation date") typically occurs in the context of managing service orders, sales orders, or other transactional data within the SAP Customer Relationship Management (CRM) module. This error indicates that the system requires a valid cancellation date to process a cancellation request, but the date provided is either missing, invalid, or not in the correct format.
  Causes:
  
  Missing Cancellation Date: The cancellation date field may be left blank when attempting to cancel an order or service.
  Invalid Date Format: The date entered may not conform to the expected format (e.g., DD/MM/YYYY vs. MM/DD/YYYY).
  Date in the Past: The cancellation date may be set to a date that is earlier than the order date or outside of the allowed cancellation period.
  System Configuration: There may be specific business rules or configurations in the system that restrict the cancellation date based on the order status or other criteria.
  
  Solutions:
  
  Enter a Valid Cancellation Date: Ensure that you provide a cancellation date that is valid and meets the system's requirements. The date should be in the correct format and should not be in the past unless allowed by business rules.
  Check Order Status: Verify the status of the order you are trying to cancel. If the order is already completed or billed, the system may not allow cancellation.
  Consult Documentation: Review any relevant documentation or user guides for your specific SAP CRM implementation to understand the rules around cancellation dates.
  System Configuration Review: If you have access, check the configuration settings in the SAP system to see if there are any restrictions or validations set for cancellation dates.
  Contact Support: If the issue persists, consider reaching out to your SAP support team or system administrator for assistance. They may be able to provide insights based on the specific configuration of your SAP environment.
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to this error message for potential patches or updates that may address the issue.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM that pertain to order management and cancellations (e.g., CRM_ORDER, CRM_ORDER_MAINTAIN).
  User Roles and Permissions: Ensure that your user role has the necessary permissions to perform cancellations in the system.
  
  By following these steps, you should be able to resolve the error and successfully enter a valid cancellation date in your SAP CRM system.