How To Fix CRM_ISX_MR031 - Enter a valid sold-to party

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_MR - Mass Run Messages

• Message number: 031

• Message text: Enter a valid sold-to party

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_MR031 - Enter a valid sold-to party ?

  The SAP error message CRM_ISX_MR031 ("Enter a valid sold-to party") typically occurs in the SAP Customer Relationship Management (CRM) module when a user attempts to create or process a transaction (like a sales order or service request) without specifying a valid sold-to party. The sold-to party is a critical piece of information as it identifies the customer who is purchasing the goods or services.
  Cause:
  
  Missing Sold-to Party: The sold-to party field is left blank or not filled in correctly.
  Invalid Sold-to Party: The sold-to party entered does not exist in the system or is not active.
  Data Inconsistency: There may be inconsistencies in the customer master data, such as missing or incorrect information.
  Authorization Issues: The user may not have the necessary permissions to access the sold-to party data.
  
  Solution:
  
  Enter a Valid Sold-to Party: Ensure that you enter a valid sold-to party in the relevant field. You can search for existing sold-to parties using the search functionality.
  Check Customer Master Data: Verify that the sold-to party exists in the system and is active. You can do this by navigating to the customer master data transaction (e.g., transaction code BP for Business Partner).
  Review Data Entry: Double-check for any typographical errors in the sold-to party ID or name.
  Consult with IT or SAP Support: If you believe the sold-to party is valid but still receive the error, consult with your IT department or SAP support team to check for any underlying issues with the customer master data or system configuration.
  Authorization Check: Ensure that you have the necessary authorizations to view and select the sold-to party.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) for managing customer data.
  Customer Master Data: Understand the structure of customer master data in SAP, including the roles and relationships (e.g., sold-to party, ship-to party).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Refer to SAP documentation or user manuals for guidance on managing sold-to parties and related transactions.
  
  By following these steps, you should be able to resolve the error and proceed with your transaction in SAP CRM.