How To Fix CRM_ISX_MR028 - Mass run is in process and cannot be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_MR - Mass Run Messages

• Message number: 028

• Message text: Mass run is in process and cannot be locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_MR028 - Mass run is in process and cannot be locked ?

  The SAP error message CRM_ISX_MR028 indicates that a mass run process is currently in progress, and as a result, the system cannot lock the necessary resources to perform the requested operation. This typically occurs in scenarios where multiple users or processes are trying to access or modify the same data simultaneously.
  Cause:
  
  Concurrent Processes: Another user or background job is already executing a mass run, which prevents other processes from locking the same data.
  Long-Running Processes: If a mass run takes a long time to complete, it can lead to delays in resource availability.
  System Configuration: Certain configurations or settings in the SAP system may lead to locking issues during mass processing.
  
  Solution:
  
  Wait for Completion: The simplest solution is to wait until the current mass run process completes. You can check the status of the mass run in the relevant transaction (e.g., using transaction codes like SM37 for job monitoring).
  Identify the Running Process: Use transaction SM37 to identify the job that is currently running. You can filter by user, job name, or status to find the specific mass run.
  Terminate the Process: If the running process is stuck or taking too long, and you have the necessary authorizations, you can terminate it. However, be cautious with this approach as it may lead to data inconsistencies.
  Check for Locks: Use transaction SM12 to check for any locks that may be causing the issue. If you find locks that are no longer needed, you can delete them (if you have the necessary permissions).
  Review System Configuration: If this issue occurs frequently, it may be worth reviewing the system configuration and settings related to mass processing to optimize performance and reduce locking issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like SM37 (Job Monitoring), SM12 (Lock Entries), and SM21 (System Log) to help diagnose and resolve issues.
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message. SAP Notes can provide specific guidance or updates that may resolve the issue.
  User Training: Ensure that users are trained on how to properly execute mass runs and understand the implications of concurrent processing.
  
  If the problem persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.