How To Fix CRM_ISX_MR002 - Mass run cannot be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_MR - Mass Run Messages

• Message number: 002

• Message text: Mass run cannot be locked

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_MR002 - Mass run cannot be locked ?

  The SAP error message CRM_ISX_MR002 indicates that a mass run cannot be locked, which typically occurs in the context of mass processing in SAP CRM (Customer Relationship Management). This error can arise due to various reasons, and understanding the cause is essential for finding a solution.
  Causes:
  
  Concurrent Execution: The mass run you are trying to execute may already be running or locked by another user or process. This can happen if multiple users attempt to start the same mass run simultaneously.
  Incomplete Previous Run: If a previous mass run did not complete successfully, it might still hold a lock, preventing new runs from starting.
  Database Lock: There may be a database lock on the relevant tables that the mass run needs to access.
  Configuration Issues: Incorrect configuration settings in the mass run parameters or in the CRM system can lead to locking issues.
  
  Solutions:
  
  Check Running Processes: Use transaction codes like SM66 (Global Work Process Overview) or SM50 (Work Process Overview) to check if the mass run is already in progress. If it is, you may need to wait for it to complete or terminate it if it is stuck.
  Release Locks: If you suspect that a previous run is holding a lock, you can use transaction SM12 (Delete Locks) to check for and delete any locks related to the mass run. Be cautious when doing this, as it may affect other users.
  Review Logs: Check the application logs (transaction SLG1) for any errors or warnings related to the mass run. This can provide insights into what went wrong in previous executions.
  Restart the Mass Run: After ensuring that no other processes are running and that locks have been cleared, try to restart the mass run.
  Configuration Review: Review the configuration settings for the mass run to ensure they are set up correctly. Consult with your SAP Basis or CRM administrator if needed.
  System Restart: In some cases, a system restart may be necessary to clear any lingering locks or issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the error message CRM_ISX_MR002. SAP frequently updates its knowledge base with solutions for common problems.
  Documentation: Refer to the official SAP documentation for CRM mass processing to understand the expected behavior and configuration settings.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP directly for further assistance.