How To Fix CRM_ISX_CC_MT012 -

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_MT - Messages for Mapping and Range Tables

• Message number: 012

• Message text:

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_MT012 - ?

  The SAP error message CRM_ISX_CC_MT012 typically relates to issues in the SAP Customer Relationship Management (CRM) module, particularly in the context of the Interaction Center or when dealing with service requests and transactions. The error message usually indicates that there is a problem with the data being processed, such as missing or incorrect information.
  Cause:
  
  Missing Data: Required fields may not be filled out correctly or are missing entirely.
  Data Inconsistency: There may be inconsistencies in the data being processed, such as invalid references to customer or product data.
  Configuration Issues: There could be issues with the configuration of the CRM system, such as incorrect settings for the interaction center or service management.
  Authorization Issues: The user may not have the necessary permissions to perform the action that triggered the error.
  
  Solution:
  
  Check Required Fields: Ensure that all mandatory fields are filled out correctly. Review the transaction or data entry screen for any highlighted fields or error indicators.
  Validate Data: Check for any inconsistencies in the data being entered. This includes verifying customer IDs, product codes, and other related information.
  Review Configuration: If you have access, review the configuration settings in the CRM system to ensure they are set up correctly for the processes you are trying to execute.
  User Permissions: Verify that the user has the necessary authorizations to perform the action. If not, contact your system administrator to adjust the permissions.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional context and troubleshooting steps.
  SAP Support: If the issue persists, consider reaching out to SAP support for further assistance, providing them with the error message and context in which it occurs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in CRM that may be related to the error, such as those for managing service requests or customer interactions.
  SAP Notes: Search the SAP Support Portal for any notes or updates related to CRM_ISX_CC_MT012, as there may be patches or updates that address known issues.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.