How To Fix CRM_ISX_CC_MT005 - Subscriber account BP &1 does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_MT - Messages for Mapping and Range Tables

• Message number: 005

• Message text: Subscriber account BP &1 does not exist

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_MT005 - Subscriber account BP &1 does not exist ?

  The SAP error message "CRM_ISX_CC_MT005 Subscriber account BP &1 does not exist" typically occurs in the context of SAP Customer Relationship Management (CRM) when the system is unable to find a Business Partner (BP) associated with a subscriber account. This can happen during various processes, such as when trying to create or manage a subscriber account in the CRM system.
  Cause:
  
  Missing Business Partner: The Business Partner (BP) referenced in the error message does not exist in the system. This could be due to data entry errors, or the BP may not have been created yet.
  Incorrect Configuration: The system may be incorrectly configured, leading to issues in linking subscriber accounts to BPs.
  Data Synchronization Issues: If the system is integrated with other systems (like ERP), there may be synchronization issues that prevent the BP from being recognized.
  Authorization Issues: The user may not have the necessary permissions to view or access the Business Partner data.
  
  Solution:
  
  
  Verify Business Partner Existence:
  
  Check if the Business Partner (BP) exists in the system. You can do this by navigating to the Business Partner transaction (e.g., BP transaction code) and searching for the BP number mentioned in the error message.
  If the BP does not exist, create it using the appropriate transaction.
  
  
  
  Check Data Entry:
  
  Ensure that the subscriber account is correctly linked to the right Business Partner. Verify that there are no typos or incorrect entries in the subscriber account details.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to Business Partners and subscriber accounts in the CRM system. Ensure that the settings are correctly defined to allow for the linkage of subscriber accounts to BPs.
  
  
  
  Data Synchronization:
  
  If your system is integrated with other systems, ensure that data synchronization processes are functioning correctly. You may need to run synchronization jobs or check for errors in the integration.
  
  
  
  Authorization Check:
  
  Ensure that the user has the necessary authorizations to access and manage Business Partner data. You may need to consult with your SAP security team to verify user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for additional troubleshooting steps or patches that may be available.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), CRMD_ORDER (CRM Order Management), and others that may be involved in managing subscriber accounts and BPs.
  SAP Notes: Check SAP Notes for any known issues or updates related to this error message. You can search for the error message or related keywords in the SAP Support Portal.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.