How To Fix CRM_ISX_CC_MCC006 - Rating area of item and prepaid account do not match

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_MCC - MCC Relevant messages ( Scalable architecture)

• Message number: 006

• Message text: Rating area of item and prepaid account do not match

What causes this issue?

Rating area of item is &V1&. However, the prepaid account &V2& belongs
to rating area &V3&.

System Response

Subscription contract cannot be created.

How to fix this error?

Choose or create prepaid account with rating area &V1& or change rating
area of item to &V3&.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_MCC006 - Rating area of item and prepaid account do not match ?

  The SAP error message CRM_ISX_CC_MCC006 indicates that there is a mismatch between the rating area of an item and the prepaid account in a transaction. This error typically occurs in the context of billing or charging processes within the SAP Customer Relationship Management (CRM) system, particularly when dealing with prepaid accounts.
  Cause:
  
  Mismatch in Rating Areas: The rating area defined for the item (e.g., a service or product) does not match the rating area associated with the prepaid account. Each item and account can be assigned to different rating areas, and they need to be consistent for the transaction to process correctly.
  Configuration Issues: There may be configuration issues in the system where the rating areas for items and accounts are not set up correctly.
  Data Entry Errors: Incorrect data entry during the creation of items or accounts can lead to this mismatch.
  
  Solution:
  
  
  Check Rating Areas: Verify the rating area assigned to the item and the prepaid account. Ensure that both are set to the same rating area.
  
  You can do this by navigating to the relevant item and account configuration in SAP and checking their settings.
  
  
  
  Update Configuration: If there is a discrepancy, update the configuration for either the item or the prepaid account to ensure they match.
  
  This may involve changing the rating area in the item master data or the account settings.
  
  
  
  Review Master Data: Ensure that the master data for both the item and the prepaid account is correctly maintained. This includes checking for any recent changes that may have led to the mismatch.
  
  
  Consult Documentation: Refer to SAP documentation or configuration guides for detailed steps on how to manage rating areas and ensure they are correctly aligned.
  
  
  Testing: After making changes, perform a test transaction to ensure that the error does not reoccur.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to CRM billing and account management, such as CRM_ORDER, CRM_MAINTAIN, or others that may help in reviewing and updating configurations.
  User Roles and Permissions: Ensure that the user performing these actions has the necessary permissions to view and modify the relevant data.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who specializes in SAP CRM for further assistance.