How To Fix CRM_ISX_CC_COND100 - SAP CC communication category &1 error: &2&3&4

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC_COND - Inegration to SAP Convergent Charging- Conditions

• Message number: 100

• Message text: SAP CC communication category &1 error: &2&3&4

What causes this issue?

An error occured during the web service call of the SAP Convergent
Charging System.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC_COND100 - SAP CC communication category &1 error: &2&3&4 ?

  The SAP error message CRM_ISX_CC_COND100 typically relates to issues in the SAP Customer Relationship Management (CRM) system, particularly in the context of communication categories in the SAP Convergent Charging (CC) module. This error message indicates that there is a problem with the communication category specified in the system.
  Cause:
  The error message CRM_ISX_CC_COND100 can be triggered by several factors, including:
  
  Invalid Communication Category: The communication category specified in the transaction or configuration may not exist or may be incorrectly defined.
  Configuration Issues: There may be issues with the configuration of the communication categories in the SAP CC system.
  Data Inconsistencies: There could be inconsistencies in the data related to the communication categories, such as missing or incorrect entries in the relevant tables.
  Authorization Issues: The user may not have the necessary authorizations to access or modify the communication category.
  
  Solution:
  To resolve the CRM_ISX_CC_COND100 error, you can take the following steps:
  
  
  Check Communication Category:
  
  Verify that the communication category specified in the error message exists in the system.
  Ensure that the category is correctly defined and active.
  
  
  
  Review Configuration:
  
  Go to the configuration settings for communication categories in the SAP CC module.
  Ensure that all necessary settings are correctly configured.
  
  
  
  Data Validation:
  
  Check the relevant database tables for any inconsistencies or missing entries related to the communication categories.
  If necessary, correct any discrepancies found.
  
  
  
  Authorization Check:
  
  Ensure that the user encountering the error has the appropriate authorizations to access and modify the communication categories.
  If needed, consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to the CRM_ISX_CC_COND100 error for any specific guidance or patches that may be applicable.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant logs or screenshots.
  
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to the CRM_ISX_CC_COND100 error for additional troubleshooting steps or patches.
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP CRM and SAP CC that may help in diagnosing the issue (e.g., SPRO for configuration).
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed.
  
  By following these steps, you should be able to identify and resolve the underlying cause of the CRM_ISX_CC_COND100 error in your SAP system.