How To Fix CRM_ISX_CC075 - Item category &1 is relevant for recurring in CC but CCM is inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 075

• Message text: Item category &1 is relevant for recurring in CC but CCM is inconsistent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC075 - Item category &1 is relevant for recurring in CC but CCM is inconsistent ?

  The SAP error message CRM_ISX_CC075 indicates that there is an inconsistency related to the item category in the context of recurring contracts in SAP CRM (Customer Relationship Management). Specifically, it suggests that the item category you are trying to use is marked as relevant for recurring contracts, but there is an inconsistency in the configuration or data that prevents the system from processing it correctly.
  Cause:
  
  Configuration Issues: The item category may not be properly configured in the system for recurring contracts. This could be due to missing settings in the item category configuration or inconsistencies in the related customizing settings.
  Data Inconsistencies: There may be inconsistencies in the data associated with the item category, such as missing or incorrect entries in the relevant tables.
  Missing Dependencies: The item category may depend on other settings or configurations that are not correctly set up, leading to the inconsistency.
  
  Solution:
  
  
  Check Item Category Configuration:
  
  Go to the transaction code SPRO and navigate to the relevant configuration for item categories in the CRM system.
  Ensure that the item category is correctly set up for recurring contracts. Check the settings under "Sales" or "Service" depending on your context.
  
  
  
  Review Customizing Settings:
  
  Verify that all related customizing settings for recurring contracts are correctly maintained. This includes checking the settings for the contract type and item category determination.
  
  
  
  Check for Missing Data:
  
  Look for any missing or incorrect entries in the relevant tables (e.g., CRMD_ORDER, CRMD_ORDERADM_H, etc.) that might be causing the inconsistency.
  Ensure that all necessary fields are filled out correctly in the contract or order.
  
  
  
  Test with Different Item Categories:
  
  If possible, try using a different item category that is known to work with recurring contracts to see if the issue persists.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional guidance.
  
  
  
  Debugging:
  
  If you have access to development tools, consider debugging the process to identify where the inconsistency arises.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  Documentation: Review SAP documentation related to item categories and recurring contracts for best practices and configuration guidelines.
  SAP Community: Engage with the SAP Community or forums for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify and resolve the inconsistency related to the item category in your SAP CRM system.