How To Fix CRM_ISX_CC051 - Subscriber account is initial

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 051

• Message text: Subscriber account is initial

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC051 - Subscriber account is initial ?

  The SAP error message CRM_ISX_CC051: Subscriber account is initial typically occurs in the context of SAP Customer Relationship Management (CRM) when there is an issue related to the subscriber account in the system. This error indicates that the subscriber account has not been properly initialized or does not exist in the system.
  Cause:
  
  Missing Subscriber Account: The subscriber account that is being referenced in the transaction or process is not created or initialized in the system.
  Incorrect Configuration: There may be configuration issues in the CRM system that prevent the proper initialization of the subscriber account.
  Data Inconsistency: There could be inconsistencies in the data that lead to the system not recognizing the subscriber account.
  Authorization Issues: The user may not have the necessary permissions to access or create the subscriber account.
  
  Solution:
  
  Check Subscriber Account: Verify if the subscriber account exists in the system. You can do this by navigating to the relevant transaction or using the appropriate report to check for existing subscriber accounts.
  Create/Initialize Subscriber Account: If the subscriber account does not exist, you may need to create it. This can typically be done through the CRM interface or relevant transaction codes.
  Review Configuration: Check the configuration settings related to subscriber accounts in the CRM system. Ensure that all necessary settings are correctly configured.
  Data Consistency Check: Run data consistency checks to identify any inconsistencies that may be causing the issue. This may involve checking related tables or using SAP tools for data validation.
  User Authorization: Ensure that the user has the necessary authorizations to access and manage subscriber accounts. You may need to consult with your SAP security team to verify and adjust user roles and permissions.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or patches that may be applicable.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) or CRMD_ORDER (CRM Order Management) that may be involved in managing subscriber accounts.
  SAP Notes: Check SAP Notes for any known issues or fixes related to this error message. You can search the SAP Support Portal for specific notes that address CRM_ISX_CC051.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.