How To Fix CRM_ISX_CC010 - Could not connect to SAP ERP system

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_CC - Messages XBilling SAP CC Integration

• Message number: 010

• Message text: Could not connect to SAP ERP system

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_CC010 - Could not connect to SAP ERP system ?

  The SAP error message CRM_ISX_CC010 indicates that there is a problem with the connection between the SAP CRM system and the SAP ERP system. This error can arise due to various reasons, and here are some common causes, potential solutions, and related information:
  Causes:
  
  Network Issues: There may be network connectivity problems between the CRM and ERP systems.
  Incorrect Configuration: The RFC (Remote Function Call) destination may not be configured correctly in the SAP system.
  Authorization Issues: The user credentials used for the connection may not have the necessary authorizations.
  System Downtime: The ERP system may be down for maintenance or other reasons.
  Firewall Restrictions: Firewalls may be blocking the connection between the two systems.
  Version Compatibility: There may be compatibility issues between the versions of the CRM and ERP systems.
  
  Solutions:
  
  
  Check Network Connectivity:
  
  Ensure that both systems can communicate over the network. You can use tools like ping or telnet to test connectivity.
  
  
  
  Verify RFC Destination:
  
  Go to transaction code SM59 in the SAP GUI and check the configuration of the RFC destination used for the connection. Ensure that the connection type is correct and that the target system is reachable.
  
  
  
  Check User Authorizations:
  
  Ensure that the user ID used for the connection has the necessary authorizations in both the CRM and ERP systems.
  
  
  
  System Status:
  
  Check if the ERP system is up and running. You can do this by logging into the ERP system directly or checking with your system administrator.
  
  
  
  Firewall Settings:
  
  Verify that there are no firewall rules blocking the connection between the two systems. Consult with your network administrator if necessary.
  
  
  
  Review Logs:
  
  Check the system logs for any additional error messages that might provide more context about the issue. You can use transaction codes like SM21 (System Log) or SLG1 (Application Log) to review logs.
  
  
  
  Check Version Compatibility:
  
  Ensure that both systems are compatible in terms of versions and patches. Consult SAP notes or documentation for any known issues.
  
  
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error.
  Documentation: Review the official SAP documentation for both CRM and ERP systems for configuration and troubleshooting guidelines.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  
  If the issue persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.