How To Fix CRM_ISX_BTX_PAYMENT123 - Deletion of payment data not allowed

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_PAYMENT - Payment settings related messages

• Message number: 123

• Message text: Deletion of payment data not allowed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_PAYMENT123 - Deletion of payment data not allowed ?

  The SAP error message CRM_ISX_BTX_PAYMENT123 indicates that there is an issue with the deletion of payment data in the SAP CRM system. This error typically arises when a user attempts to delete payment information that is either locked, already processed, or not allowed to be deleted due to business rules or system settings.
  Causes:
  
  Payment Data Locking: The payment data may be locked due to ongoing processes or transactions that are dependent on it.
  Business Rules: Certain business rules or configurations may prevent the deletion of payment data once it has been processed or posted.
  Authorization Issues: The user may not have the necessary permissions to delete payment data.
  Data Integrity Constraints: The system may have integrity constraints that prevent the deletion of records that are linked to other transactions or documents.
  
  Solutions:
  
  Check Payment Status: Verify the status of the payment data. If it is in a processed state, you may need to reverse or cancel the transaction instead of deleting it.
  Unlock Payment Data: If the payment data is locked, identify the process that is locking it and resolve that issue before attempting to delete.
  Review Business Rules: Consult with your SAP functional team to understand the business rules that govern payment data deletion. They may need to adjust configurations if necessary.
  User Authorization: Ensure that the user attempting to delete the payment data has the appropriate authorizations. If not, request the necessary permissions from your SAP security team.
  Consult Documentation: Review SAP documentation or notes related to this error message for any specific guidance or updates that may apply to your version of SAP CRM.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Transaction Codes: Familiarize yourself with transaction codes related to payment processing in SAP CRM, such as CRM_ORDER, CRM_BTX, or others that may be relevant to your specific scenario.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the context in which it occurs.
  
  By following these steps, you should be able to identify the root cause of the error and take appropriate action to resolve it.