How To Fix CRM_ISX_BTX_PAYMENT105 - Prepaid data of contract account is inconsistent

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_PAYMENT - Payment settings related messages

• Message number: 105

• Message text: Prepaid data of contract account is inconsistent

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_PAYMENT105 - Prepaid data of contract account is inconsistent ?

  The SAP error message CRM_ISX_BTX_PAYMENT105 indicates that there is an inconsistency in the prepaid data of a contract account. This error typically arises in the context of billing or payment processing within the SAP Customer Relationship Management (CRM) module, particularly when dealing with prepaid accounts.
  Cause:
  The inconsistency can be caused by several factors, including:
  
  Data Entry Errors: Incorrect or incomplete data entry in the contract account or related documents.
  System Configuration Issues: Misconfiguration in the settings related to prepaid accounts or billing processes.
  Data Synchronization Problems: Issues with data synchronization between different modules (e.g., CRM and ERP) or between different systems.
  Incomplete Transactions: Previous transactions that were not completed properly, leading to discrepancies in the prepaid balance.
  Changes in Contract Terms: Modifications to the contract terms that have not been reflected in the prepaid data.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Contract Account Data:
  
  Review the contract account for any inconsistencies or missing information.
  Ensure that all required fields are filled out correctly.
  
  
  
  Review Prepaid Data:
  
  Verify the prepaid data associated with the contract account. Check for any discrepancies in the prepaid balance or transaction history.
  
  
  
  Transaction History:
  
  Look into the transaction history of the contract account to identify any incomplete or erroneous transactions that may be causing the inconsistency.
  
  
  
  System Configuration:
  
  Check the configuration settings related to prepaid accounts in the SAP system. Ensure that they are set up correctly according to business requirements.
  
  
  
  Data Synchronization:
  
  If your organization uses multiple systems (e.g., SAP CRM and SAP ERP), ensure that data synchronization processes are functioning correctly and that there are no data mismatches.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this specific error message for additional troubleshooting steps or patches that may be available.
  
  
  
  Contact SAP Support:
  
  If the issue persists after performing the above checks, consider reaching out to SAP support for further assistance. Provide them with detailed information about the error and the steps you have already taken.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as BP (Business Partner), FBL1N (Vendor Line Item Display), or FBL5N (Customer Line Item Display).
  SAP Notes: Search for SAP Notes related to CRM_ISX_BTX_PAYMENT105 in the SAP Support Portal for any known issues or fixes.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify and resolve the inconsistency in the prepaid data of the contract account, thereby eliminating the error message.