How To Fix CRM_ISX_BTX_API011 - Maintain mandatory characteristic &1 for product &2

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISX_BTX_API - Message class for Order API

• Message number: 011

• Message text: Maintain mandatory characteristic &1 for product &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISX_BTX_API011 - Maintain mandatory characteristic &1 for product &2 ?

  The SAP error message CRM_ISX_BTX_API011 indicates that a mandatory characteristic for a product is not maintained. This error typically occurs in the context of SAP CRM (Customer Relationship Management) when you are trying to create or update a product, and the system requires certain characteristics to be filled in.
  Cause:
  The error is triggered because:
  
  A mandatory characteristic (attribute) for the specified product is missing.
  The product configuration does not meet the required specifications set in the system.
  The characteristic in question is defined as mandatory in the product master data or in the configuration settings.
  
  Solution:
  To resolve this error, you can follow these steps:
  
  
  Identify the Missing Characteristic:
  
  The error message will specify which characteristic (denoted as &1) is missing for the product (denoted as &2). Take note of these details.
  
  
  
  Access Product Master Data:
  
  Go to the product master data in SAP CRM. You can do this through transaction codes like CRMD_ORDER or CRMD_ORDERADM_H, depending on your version and configuration.
  
  
  
  Maintain the Characteristic:
  
  Navigate to the relevant section where characteristics are maintained.
  Enter the required value for the mandatory characteristic that is missing.
  
  
  
  Check Configuration Settings:
  
  If you are unsure about which characteristics are mandatory, check the configuration settings for the product type in the SAP system. This can usually be done in the customizing settings (transaction code SPRO).
  Look for the settings related to product characteristics and ensure that all mandatory fields are defined correctly.
  
  
  
  Save Changes:
  
  After entering the required information, save the changes and try to perform the action that triggered the error again.
  
  
  
  Testing:
  
  After making the necessary adjustments, test the process again to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as CRMD_ORDER, CRMD_ORDERADM_H, and SPRO for configuration.
  Documentation: Refer to SAP documentation or help files for detailed information on product characteristics and their configuration.
  User Roles: Ensure that you have the necessary permissions to make changes to product master data.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to resolve the error and maintain the necessary product characteristics in your SAP CRM system.