How To Fix CRM_ISU_UOCM071 - Status I2413 has not been removed (deregulated environment)

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 071

• Message text: Status I2413 has not been removed (deregulated environment)

What causes this issue?

A utility item has been created in deregulated environment. The point of
delivery associated with this item is due to be deactivated so the
status I2413 (UMWO - Wait for End of Supply) is set. This blocks
replication of the new item - resulting in a move-in - until the old
item has been deactivated - resulting in a move-out in the ERP System.
The status I2413 is not removed due to an error if the start of supply
is confirmed before the end of supply. The status I2403 (UAAC -
Activation Accepted) is set. There is no standard process which removes
the status I2413. The new item is not replicated to ERP System.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The issue cannot be fixed automatically.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM071 - Status I2413 has not been removed (deregulated environment) ?

  The SAP error message CRM_ISU_UOCM071 with the status I2413 indicates that there is an issue related to the deregulation of a utility customer management process in the SAP system. This error typically arises in the context of managing customer accounts, especially in deregulated environments where multiple service providers may be involved.
  Cause:
  The error message suggests that the status I2413 has not been removed, which usually means that there is a pending action or a status that needs to be cleared before proceeding. This can occur due to several reasons, including:
  
  Incomplete Process Flow: The deregulation process may not have been completed properly, leaving the status I2413 active.
  Missing Authorizations: The user may not have the necessary permissions to change or remove the status.
  Data Inconsistencies: There may be inconsistencies in the data related to the customer account or the deregulation process.
  System Configuration Issues: The system may not be configured correctly to handle deregulated processes.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  Check Status: Review the status of the customer account in question. Ensure that all necessary steps in the deregulation process have been completed.
  Remove Status Manually: If you have the necessary authorizations, try to manually remove the status I2413 from the customer account.
  Review Authorizations: Ensure that the user has the appropriate authorizations to perform the required actions. If not, contact your system administrator to grant the necessary permissions.
  Data Consistency Check: Run consistency checks on the customer data to identify any discrepancies that may be causing the issue.
  Consult Documentation: Refer to SAP documentation or notes related to the CRM and IS-U modules for specific guidance on handling deregulated environments.
  Contact SAP Support: If the issue persists, consider reaching out to SAP support for further assistance. Provide them with the error message details and any relevant transaction codes or logs.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), ISU_CU (Customer Management), and others that may be involved in the deregulation process.
  SAP Notes: Search for SAP Notes related to CRM and IS-U deregulation issues. These notes often contain patches or specific instructions for resolving known issues.
  Training and Documentation: Ensure that users involved in the deregulation process are adequately trained and have access to the necessary documentation to avoid similar issues in the future.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.