How To Fix CRM_ISU_UOCM024 - Table CRMD_ISUEXTA4 guid &1 contract &2 without entry in CRMD_ORDERADM_I

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_UOCM - Messages related to the utilities order consitency framework

• Message number: 024

• Message text: Table CRMD_ISUEXTA4 guid &1 contract &2 without entry in CRMD_ORDERADM_I

What causes this issue?

An entry in table CRMD_ISUEXTA4 has not been deleted with the order.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Execute report ECRM_ISU_CHECK_INDEX_LINK

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_UOCM024 - Table CRMD_ISUEXTA4 guid &1 contract &2 without entry in CRMD_ORDERADM_I ?

  The SAP error message CRM_ISU_UOCM024 indicates that there is an issue with a contract in the CRM system, specifically that there is a GUID (Globally Unique Identifier) for a contract that does not have a corresponding entry in the CRMD_ORDERADM_I table. This table is used to store administrative data for CRM orders, and the absence of an entry suggests that the system is unable to find the necessary order administration information for the specified contract.
  Cause:
  
  Data Inconsistency: The most common cause of this error is a data inconsistency where the contract exists in the system, but the corresponding administrative data in CRMD_ORDERADM_I is missing or was not created properly.
  Deletion or Archiving: The order or contract might have been deleted or archived, leading to the absence of the corresponding entry in the CRMD_ORDERADM_I table.
  Integration Issues: If the contract is created or modified through an integration process (e.g., from an external system), there might be issues in the data transfer that prevent the creation of the necessary entries in the CRM tables.
  
  Solution:
  
  
  Check for Data Integrity: Verify the existence of the contract in the CRMD_ORDERADM_I table. You can do this by executing a SQL query or using transaction codes like SE16 or SE11 to check the entries in the table.
  SELECT * FROM CRMD_ORDERADM_I WHERE GUID = '<your_guid>';
  
  
  Recreate Missing Entries: If the entry is indeed missing, you may need to recreate it. This can often be done by reprocessing the contract or order through the appropriate transaction in the CRM system.
  
  
  Check for Deletion/Archiving: If the contract was deleted or archived, you may need to restore it from an archive or recreate it based on the original data.
  
  
  Review Integration Processes: If the contract was created through an integration process, review the logs and processes to ensure that the data is being transferred correctly and that all necessary entries are being created in the CRM tables.
  
  
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message. There may be patches or updates that resolve known issues related to this error.
  
  
  Contact SAP Support: If the issue persists and you are unable to resolve it, consider reaching out to SAP Support for further assistance. Provide them with the error message details and any relevant information about the contract and the system configuration.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with transaction codes like CRMD_ORDER, CRMD_ORDERADM_I, and SE16 for data inspection.
  Data Model: Understanding the CRM data model, especially how contracts and orders are related, can help in troubleshooting similar issues.
  System Logs: Check system logs (transaction SLG1) for any related error messages that might provide additional context for the issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.