How To Fix CRM_ISU_PROFILE_DATA402 - Cannot delete profile values

SAP Error Message - Details

• Message type: E = Error

• Message class: CRM_ISU_PROFILE_DATA - Consumption Object - Profile Data in CRM

• Message number: 402

• Message text: Cannot delete profile values

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message CRM_ISU_PROFILE_DATA402 - Cannot delete profile values ?

  The SAP error message "CRM_ISU_PROFILE_DATA402: Cannot delete profile values" typically occurs in the context of SAP Customer Relationship Management (CRM) and Industry Solution for Utilities (ISU) when there is an attempt to delete profile values that are either in use or have dependencies that prevent their deletion.
  Causes:
  
  
  Dependencies: The profile values you are trying to delete may be linked to other objects or records in the system. For example, if the profile values are associated with customer accounts, contracts, or other master data, the system will prevent deletion to maintain data integrity.
  
  
  Authorization Issues: The user may not have the necessary authorizations to delete the profile values. This can be due to role restrictions or missing permissions.
  
  
  System Configuration: Certain configurations in the system may restrict the deletion of profile values. This could be due to settings in the customizing or specific business rules defined in the system.
  
  
  Data Locking: The data might be locked by another transaction or user, preventing any changes, including deletions.
  
  
  Solutions:
  
  
  Check Dependencies: Investigate if the profile values are linked to other objects. You can use transaction codes like SE11 (Data Dictionary) or SE16 (Data Browser) to check for dependencies in the relevant tables.
  
  
  Review Authorizations: Ensure that the user attempting to delete the profile values has the necessary authorizations. You can check this using transaction SU53 (Authorization Check) after the error occurs.
  
  
  Consult Configuration: Review the system configuration related to profile management. This may involve checking the customizing settings in SPRO or consulting with a functional consultant to understand any restrictions in place.
  
  
  Unlock Data: If the data is locked, identify the user or transaction that is holding the lock. You can use transaction SM12 (Display and Delete Locks) to view and manage locks.
  
  
  Use Alternative Methods: If deletion is not possible due to business rules, consider whether you can deactivate or mark the profile values as inactive instead of deleting them.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SE11, SE16, SU53, SM12, and SPRO for troubleshooting and configuration.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review the SAP Help Portal for documentation related to CRM and ISU profile management for more context on how profiles are managed within the system.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or functional team for further investigation.